Operational Resilience

Description

One of the ways in which regulators assess their performance is by measuring whether consumers get the products and services they need and want from firms they can trust.  Principle 6 (of the Principles for Business) and the subsequent 6 Treating Customers Fairly Outcomes explicitly call out the obligation to pay due regard to our customer’s needs and for products and services to perform as reasonably expected. Yet things can and do go wrong – and regulators remain concerned that Financial Institutions are not doing enough to identify where this might happen or to remedy weaknesses in their businesses which allow this to happen. This course explores the FCA and PRA proposals, explains the requirements and considers how we in firms can deliver a more resilient operational framework to deliver on what our customers and clients expect.